Tax Preparation Assistance

2019 income taxes are due at midnight on Wednesday, April 15, 2020.

There are no more open appointments for free income tax preparation by AARP volunteers at the Des Plaines Public or the Frisbie Senior Center in Des Plaines. Frisbie is taking a waiting list. Call 847-768-5944. The Des Plaines Public Library is not. However you can call the library to check for cancellations. 847-376-2788.

The Indian Trails Public Library (355 S. Schoenbeck Rd., Wheeling) has some open appointments for free income tax prep by AARP volunteers. Call 847-459-4100. Press 3 for Adult Services....Another area AARP site is Harper College (Prospect Heights location, 1375 S. Wolf Rd.) Appointments are required. Call 224-202-7366.

Also, you can contact the Center of Concern in Des Plaines for income tax preparation help. Call  847-823-0453.  The cost is on a sliding scale based on income. Returns are being prepared on Mondays, Tuesdays, Thursdays and every second Saturday of the month.

Below find other locations in the northwest suburbs where AARP volunteers are doing income tax preparation for free.

Locate free income tax preparation help overall.



Individuals with income tax-related questions can call the IRS:  1-800-829-1040 (Monday-Friday, 7 a.m.-7 p.m.) and its business counterpart, 1-800-829-4933 (Monday-Friday, same hours). To order forms, call:  1-800-829-3676.

The State of Illinois offers the following numbers to individuals with income tax-related questions: 1-800-732-8866 (toll-free) or 217-782-3336 (Monday-Friday).



Closest government offices

Illinois Department of Revenue

Maine North Regional Building
9511 Harrison Ave.
Des Plaines, IL  60016
Phone: 847-294-4200
Hours: 8:30 a.m.-5 p.m., Monday-Friday


We now have the following 2019 Illinois income tax forms in print for the taking. 

-- Form 1040 (Individual Income Tax Return) + separate instruction booklets  (OUT OF INSTRUCTIONS. THEY'RE ON RE-ORDER.)

-- Schedule E/EIC (Exemption and Earned Income Credit) + separate instructions  (OUT OF FORMS. ON RE-ORDER)

-- Schedule WIT (Income Tax Withheld) + separate instructions  (OUT OF FORMS. ON RE-ORDER)

Note:  We have run out of Schedule ICR, too. However you can print it or have it printed at the library's Reference desk for 10 cents a page. Same as the other forms we're out of. See the link below.

To order state tax forms, call 1-800-356-6302. (This tax forms order line is open 24/7.)

For 2019 state income tax forms, see the Illinois Department of Revenue website. Also, you can go to the state Department of Revenue location on Harrison Avenue to obtain income tax forms. There is no charge.


Internal Revenue Service (IRS)

The IRS office closest to the Des Plaines Public Library is at 5100 River Road in Schiller Park, about five miles south of downtown Des Plaines.

In-person meetings are by appointment only!!!  Call:  844-545-5640

Phone: 847-737-6688
Hours: 8:30 a.m.-4:30 p.m., Monday-Friday

This IRS location is about five miles south of downtown Des Plaines, in a multi-level office building on the west side of River Road, a major street. (Once you get to Rosemont, you are very close.) There is free parking in a lot immediately west of the building, or in a nearby garage just west of that. This office will be carrying the following forms:

  • 1040 and separate instructions
  • Schedules A, B, C, D, and E
  • Schedule EIC
  • Schedule SE 
  • 4868
  • 8949
  • W-7

The following services are offered at the Schiller Park IRS office:

-- Account inquiries (help with letters, notices and levies on your wages or bank account)

-- Adjustments (changes to tax account information or payments)

-- Alien clearances (Sailing Permits)

-- Assistance with Affordable Care Act tax provision questions for individuals

-- Assistance with questions about tax law changes in the Tax Cuts and Jobs Act is available year-round. See Tax Cuts and Jobs Act for more information. 

-- Basic tax law assistance (answers related to your individual Federal Tax Return) (Topics)

-- Check, money order, or cash payment acceptance (Exact Change is Required)

-- Form 911, Request for Taxpayer Advocate Service Assistance

-- Form 2290,  Heavy Highway Vehicle Use Tax Return (submission of tax return if unable to e-file)

-- Individual Taxpayer Identification Numbers and Form W-7  (More Information)

-- Payment arrangements

-- Procedural inquiries

-- Solutions to tax issues

-- Tax forms (All forms, instructions & publications are readily available online on Availability is very limited in IRS offices)


To order federal forms and publications for delivery by U.S. mail, go to the IRS website.



Updated 2-11-20